Manager, Customer Success - Commercial Markets

Location: Hybrid in San Francisco, California, or Washington, D.C.; requires working from the selected office 3 days per week.

US base salary: $121,840–$152,320 in San Francisco or $105,040–$131,280 nationally. The role is also eligible for commission and may include bonus and equity incentives.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite data through a cloud-based platform for commercial, environmental, and humanitarian applications.

What you will do

• Lead daily operations and performance for a global commercial Customer Success portfolio.
• Recruit, mentor, and coach Customer Success Managers across the US and Europe.
• Serve as the senior escalation point for strategic enterprise accounts and improve at-risk relationships.
• Partner with Sales, Account Executives, Pre-Sales, Product, Solutions Engineering, and Professional Services on renewals, expansion, implementation, and workflow integration.
• Co-lead executive business reviews and establish ROI frameworks for enterprise customers.
• Analyze product usage, telemetry, and health scores to identify expansion opportunities and reduce churn.

Requirements

• 4+ years of experience in customer success, account management, or strategic customer-facing roles in enterprise B2B SaaS or technology.
• 2+ years of supervisory or team leadership experience.
• Experience managing relationships with C-suite and VP-level stakeholders in complex enterprise organizations.
• Strong understanding of commercial business models, revenue generation, ROI measurement, and technology trade-offs.
• Experience aligning Sales, Product, Professional Services, and Legal teams around customer outcomes.
• Proficiency with CRM and Customer Success tools such as Salesforce, Gainsight, or Zendesk; exceptional English communication skills are required.

Nice to have

• Experience in Earth Observation, GIS, remote sensing, geospatial imagery, or public policy.
• Experience translating customer data into actionable insights and leading organizational change.
• Experience using AI to improve team efficiency and generate automated insights from geospatial data.
• Domain expertise in agriculture, energy, insurance, finance, or supply chain.

Culture & Benefits

• Medical, dental, and vision plans, with an HSA and company contribution.
• Paid time off, holidays, company-wide days off, and 16 weeks of paid parental leave.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement, LinkedIn Learning access, wellness and employee assistance programs.
• Equity, commuter benefits for office-based employees, and paid volunteer time off.

Hiring process

• Select interviews may be recorded and transcribed with candidate consent using an AI notetaker.
• Candidate use of AI tools is prohibited during live interviews and assessments unless explicitly permitted.