Customer Success Manager - French Mid Market (AI/SaaS)

Location: Paris, France; hybrid with office attendance three times per week. Remote work is not possible.

Company

hirify.global is an AI-powered SaaS platform for business planning.

What you will do

• Develop Success and Value Realisation plans, manage customer champions, and align stakeholders around business outcomes.
• Manage corporate and enterprise accounts, expanding use cases and business value while driving ARR, renewals, and expansion.
• Oversee customer implementations, platform adoption, satisfaction, and risk mitigation.
• Deliver presentations, recommend best practices, and design creative solutions to optimize customer engagement.
• Build the hirify.global community through thought leadership, events, and best practices.
• Develop product expertise and collaborate with the product team on product vision and roadmap.

Requirements

• Significant experience in customer success, account management, or a similar role in a software or SaaS company.
• Proven experience managing corporate and enterprise accounts, driving adoption, satisfaction, renewals, and expansion.
• Experience with AI customer engagement strategies, automation technologies, and platforms.
• Strong commercial mindset with ownership of renewals, expansion, and revenue across a book of business.
• Excellent analytical, communication, interpersonal, problem-solving, and relationship-building skills.
• Fluent French and English required; hybrid work in the Paris office three days per week.

Culture & Benefits

• Competitive compensation package and stock options.
• Free Alan Blue health insurance for the employee and family.
• Weekly lunches, lunch vouchers, and Egym Wellpass access across France.
• Learning stipend, flexible working hours, remote work stipend, and high-end equipment subject to availability.
• Annual company offsite and offices in New York, San Francisco, Toronto, Paris, and London.
• Values include teamwork, rigor, action-oriented learning, empathy, openness, and customer focus.

Hiring process

• Background checks may be conducted lawfully before signing the employment contract, with candidate consent.