Customer Experience Banker (Fintech)

Location: Ambridge, Pennsylvania, United States; office-based

Company

hirify.global provides branch banking services and helps customers manage financial products and goals.

What you will do

• Provide excellent service to walk-in customers and resolve customer issues.
• Identify consumer and business financial goals and recommend suitable deposit, loan, and banking products.
• Process customer transactions accurately and efficiently.
• Grow customer relationships through follow-up programs, outbound calls, referrals, and a disciplined sales process.
• Educate customers about bank products, services, and digital banking technology.
• Follow operational, security, risk, and regulatory policies and procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or relevant military administration experience, or a bachelor's degree.
• Additional background checks and fingerprinting are required under NMLS regulations.
• Applicants must already be authorized to work full-time in the United States.
• Experience in customer service, banking, financial services, or goal-driven retail sales is preferred.
• Cash-handling skills and comfort with mobile and online banking services are preferred.

Culture & Benefits

• Welcoming and inclusive branch-based team environment.
• Opportunity to contribute ideas affecting customers, the bank, and local communities.
• Office workplace type with customer-facing branch responsibilities.
• Immigration sponsorship and assistance with obtaining work permission are not available.