Staff Technical Product Manager - Workshop Operations (Automotive)

Location: Charlotte, North Carolina, United States; based at the hirify.global corporate headquarters with 4–5 days per week in the office. Regular in-person meetings, events, and occasional travel are required.

Salary: $140,000–$170,000 annual base salary, plus eligibility for an annual performance bonus.

Company

hirify.global is building electric and range-extender pickup trucks and rugged SUVs while developing the digital systems needed to support its direct-to-consumer retail and service network.

What you will do

• Own the vision, strategy, roadmap, and delivery of digital workshop operations products focused on Mobile Service and internal service systems.
• Build foundational integrations, workflows, and operating models ahead of Start of Production and Start of Operations.
• Develop fleet management, intelligent dispatching, tracking, scheduling, technician, and customer service workflows.
• Lead integrations with external providers and internal platforms, including API performance, mapping compatibility, telemetry, parts readiness, and technician availability.
• Oversee data migration, synchronization, monitoring, error handling, operational readiness, and product rollout across the retail network.
• Define KPIs and use dashboards, logs, and operational feedback to improve routing accuracy, uptime, data quality, service efficiency, and repair cycle time.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 8+ years of product management experience focused on technical platforms, system integrations, or operational software.
• Experience delivering service operations tools, workshop management systems, or Mobile Service products; automotive aftersales experience is strongly preferred.
• Strong understanding of distributed systems, APIs, cloud platforms, data integration patterns, REST/SOAP, web services, JSON, and XML.
• Experience with DMS platforms, service systems, technician-facing tools, external technology vendors, Agile methods, Jira, and Confluence.
• Ability to work in the Charlotte headquarters office 4–5 days per week, collaborate in person, and travel to company events as needed.

Nice to have

• MBA or advanced technical degree.
• Experience delivering 0–1 products in pre-launch, startup, or transformation environments.
• Experience with basic SQL, dashboards, logs, and operational analytics.

Culture & Benefits

• Opportunity to build products and a company from the ground up for an iconic automotive brand.
• Medical, dental, vision, and income protection insurance.
• 401(k) program with employer matching and immediate vesting.
• 20 days of planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave, plus paid bereavement, jury duty, voting, and military leave.