Manager, Activations - Fandango (People Leader)

Location: Hybrid, generally based in the Orlando, Florida office at least three days per week. The role may require evening, weekend, or holiday work during critical projects, on-call support during major implementations, travel as needed, and an in-person interview.

Company

hirify.global is a media and entertainment company operating across news, business, golf, sports, and entertainment through brands including Fandango, Rotten Tomatoes, GolfNow, and GolfPass.

What you will do

• Lead, coach, and develop Activation Specialists, including workload management, performance feedback, career development, and day-to-day support.
• Own the activation pipeline and capacity strategy by forecasting demand, balancing assignments, and identifying staffing or scheduling constraints.
• Partner with Sales before and during the Sales-to-Activation handoff to define implementation requirements, timelines, dependencies, risks, ownership, and launch sequencing.
• Oversee complex, strategic, multi-location, and high-profile partner activations from planning through post-launch stabilization and transition to Support.
• Serve as the senior escalation point for implementation blockers and client concerns, coordinating Product, Technology, Sales, Support, Customer Success, and other stakeholders.
• Build scalable activation standards, playbooks, documentation, training resources, reporting, automation, and AI-enabled efficiencies.

Requirements

• Bachelor’s degree and/or equivalent experience.
• 5+ years of people leadership experience leading complex or enterprise implementations, scaling teams and processes, and managing strategic clients and senior stakeholders.
• Experience coaching and developing employees, managing performance and workload, and building inclusive, high-performing teams.
• Strong project, operational, analytical, planning, organizational, and problem-solving skills, including capacity forecasting, risk management, and concurrent implementation delivery.
• Strong cross-functional leadership skills and experience partnering with Sales, Product, Technology, Support, Customer Success, Creative, and other functions.
• Ability to travel as needed and support critical projects that may involve evening, weekend, holiday, or on-call work.

Nice to have

• Experience in a SaaS or technology-enabled platform environment.
• Experience leading enterprise, multi-location, or technically complex client implementations.
• Familiarity with cinema, entertainment, ticketing, or related digital platforms.
• Experience implementing automation, AI, or workflow tools to improve operational efficiency and scalability.

Culture & Benefits

• Opportunity to shape activation operations during a period of product and partner growth.
• Cross-functional collaboration across Sales, Product, Technology, Support, Customer Success, Creative, and Account Management.
• Health insurance, retirement plans, and paid time off may be included as part of the compensation package.
• Commitment to trust, teamwork, transparency, agility, and entrepreneurial spirit.

Hiring process

• External candidates may be required to attend an in-person interview at a hirify.global location before a hiring decision.