Order Management Operations & Transformation Lead (SaaS)

Location: London, UK. Flexible office, hybrid, or home working is available.

Company

hirify.global develops workflow automation and actionable-insight technology for delivery, healthcare, retail, and other industries.

What you will do

• Act as the senior escalation point for complex and non-standard SaaS bookings, including amendments, co-terms, upgrades, downsells, multi-year agreements, and multi-element arrangements.
• Translate contractual and commercial terms into accurate bookings, system entries, subscription values, and licence key provisioning.
• Own the transformation of the booking process by redesigning workflows, standardising procedures, closing control gaps, and defining target-state processes.
• Design and improve Salesforce workflows and oversee order entry, validation, reconciliation, and data quality across Salesforce and NetSuite.
• Lead automation initiatives from requirements definition through testing, implementation, documentation, training, and adoption.
• Partner with Sales, Deal Desk, Legal, Revenue, Finance, and technology teams while providing functional guidance and mentoring across Order Management.

Requirements

• At least six years of experience in order management or a closely related role within a SaaS or subscription-based company.
• Strong understanding of SaaS booking lifecycles and complex contract modifications, including amendments, upgrades, and co-terms.
• Hands-on Salesforce experience managing opportunities, orders, records, reports, and data quality.
• Practical experience applying AI tools such as Claude to order entry, data management, and process documentation.
• Experience leading process transformation, documenting current and future-state processes, and rolling out changes to wider teams.
• Degree in Finance, Business, Economics, Accounting, or a related field, or equivalent practical experience; precise written English is required.

Nice to have

• Knowledge of SaaS business models, subscription billing, revenue recognition, and licence key management.
• Experience with order-to-cash automation, system implementation, revenue operations, contract management, or Deal Desk processes.
• Exposure to audit, compliance, SOX-adjacent controls, or ERP systems; NetSuite experience is an advantage.

Culture & Benefits

• People-first culture and an inclusive working environment.
• Flexible office, hybrid, and home-working options.
• Innovation hackathons, global team outings, and company celebrations.
• Birthday leave and learning and development opportunities.
• Individual equity plan and technology equipment to support productive work.
• Locations include the hybrid-focused headquarters in Zurich and offices in London, Tampere, Warsaw, Boston, and Tokyo.