Customer Service Representative-Parts (Manufacturing)

Location: Onsite in Brillion, Wisconsin, United States

Company

hirify.global manufactures outdoor power equipment and provides customer, dealer, and distribution support through a global business.

What you will do

• Respond to customer and dealer inquiries by phone, email, and support systems.
• Process orders, returns, credits, service requests, promotional orders, and invoices.
• Perform product and parts lookups using Parts Smart, PDF resources, and multiple business platforms.
• Manage Return Authorizations and escalate issues when appropriate.
• Document interactions accurately and support program meetings and routing instructions.
• Identify process gaps and contribute to continuous improvements in the customer experience.

Requirements

• At least 3 years of customer service experience.
• Experience with CRM systems and customer support technologies.
• Strong communication, problem-solving, decision-making, and creative thinking skills.
• Proficiency with computers, data entry, typing, and simultaneous use of multiple systems.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment and work at a computer for extended periods.
• Must be authorized to work in the United States without current or future sponsorship.

Nice to have

• Post-secondary education or an Associate's degree.

Culture & Benefits

• Collaborative, inclusive workplace focused on innovation, respect, fairness, and continuous improvement.
• Training, advancement opportunities, tuition reimbursement, and apprenticeship programs.
• Medical, dental, and vision insurance effective on the first day of employment.
• 401(k) matching, profit sharing, life insurance, HSA, FSA, disability coverage, parental leave, and paid holidays.
• Employee assistance, product purchase, childcare, healthcare clinic, and safety equipment reimbursement programs.