Senior Principal Product Manager (AI)

Location: Hybrid role with three days onsite and two days remote per week in Irvine, California, or Mississauga, Ontario.

Salary: USD $158,900–$270,100 annual base pay in the U.S., plus potential bonuses and long-term incentives.

Company

hirify.global is a global technology distribution and platform company serving the information technology ecosystem through products, services, and the Xvantage digital platform.

What you will do

• Define and execute the global product strategy and roadmap for Unified Support.
• Lead AI transformation across chat, voice, self-service, claims, returns, and agent-assist experiences.
• Drive automation and intelligent workflow orchestration across high-volume support operations.
• Partner with Engineering, AI/ML, Operations, and CX leaders to deliver scalable platform capabilities.
• Build omnichannel support experiences across customer, partner, vendor, and associate journeys.
• Measure outcomes using self-service adoption, containment, MTTR, ticket reduction, and CSAT.

Requirements

• Bachelor’s degree in computer science, engineering, business, or a related field.
• 8+ years of product management experience in enterprise SaaS, cloud, marketplace, or platform environments.
• Experience building or scaling unified support or customer experience platforms globally.
• Production-level AI transformation experience, including conversational AI, intelligent automation, agentic workflows, and self-service ecosystems.
• Experience with Zendesk, ServiceNow, Salesforce, NICE, Netomi, or similar platforms.
• Strong executive presence, communication, stakeholder management, and strategic product leadership skills.

Culture & Benefits

• Executive-visible opportunity within an AI transformation already in production.
• Healthcare benefits, paid time off, parental leave, and wellbeing benefits for U.S.-based employees.
• 401(k) plan with company match, disability coverage, and basic life insurance.
• Selected roles may receive merit increases, annual bonuses, sales incentives, or long-term incentives.
• Employment is subject to a drug test and post-offer background check.