Senior Customer Success Manager, EMEA

Location: London, United Kingdom; hybrid work

Company

hirify.global provides an AI-native SaaS employee experience platform for large enterprises, helping organizations improve workplace communication, knowledge access, and productivity.

What you will do

• Manage a portfolio of enterprise customers across multiple sectors as the primary point of contact and trusted advisor.
• Establish customer goals and KPIs, track value realization, and drive product adoption.
• Use analytics and measurement tools to identify usage improvements and guide customers through change.
• Lead regular business reviews and help customers achieve return on investment from the platform.
• Identify renewal risks, escalate issues, and collaborate with internal teams to support successful renewals.
• Educate customers on new features and releases while maintaining deep product knowledge.

Requirements

• 7+ years of experience in Customer Success Management, Account Management, or Partnership Management.
• Experience managing a portfolio exceeding $2M in ARR.
• Experience managing large multinational organizations with more than 15,000 employees.
• Experience working in a SaaS environment and with digital workplace platforms such as Jive, Interact, or Jostle.
• Experience using customer success and collaboration tools including Planhat, Salesforce, Gong, Microsoft Office, and Miro.
• Strong organization, prioritization, problem-solving, communication, and independent working skills.

Culture & Benefits

• Hybrid work with flexibility to support work-life balance.
• Base salary and commission plan.
• 25 days of holiday plus an additional paid birthday day.
• Vitality life cover, Aviva pension, life assurance, and income protection.
• Modern offices with a stocked kitchen and the option to bring a dog to work.
• One paid volunteering day per year, charitable donation matching, and an electric vehicle salary-sacrifice scheme.