Strategic Account Manager (SaaS)

Location: Hybrid, with three days per week on-site at the London office

Company

hirify.global develops an agentic SDLC platform that helps engineering teams build, govern, and operate the software development lifecycle.

What you will do

• Own renewal strategy, strategic account planning, and a 12-month expansion pipeline for each account.
• Build multi-threaded relationships with CTOs, VP Engineering, DevOps, Finance, and Procurement stakeholders.
• Drive hirify.global adoption, remove technical blockers, establish usage metrics, and ensure rapid customer ROI.
• Diagnose platform engineering maturity, developer productivity challenges, organizational constraints, and agentic roadmaps.
• Coordinate with technical teams, R&D, and product marketing to deliver documented customer success plans.
• Identify churn risks early and provide customer intelligence to Product and Sales leadership.

Requirements

• Experience managing customer success, retention, and expansion across the full post-sale lifecycle.
• Ability to build trusted relationships with executive and cross-functional stakeholders.
• Experience diagnosing customer challenges and connecting technical outcomes to business value.
• Ability to coordinate with technical, R&D, product marketing, Product, and Sales teams.
• Ability to work on-site at the London office three days per week.

Culture & Benefits

• Product-led company focused on building a world-class product.
• Ophirify.globalunity to contribute during a period of significant growth and global expansion.
• Direct influence on product prioritization and go-to-market strategy through customer insights.