Senior Client Success Manager

Location: Remote within AZ, CA, CO, CT, FL, GA, IL, MA, NJ, NM, NY, OH, OR, PA, TX, VA, or WA; up to 25% travel to client sites and occasional travel to the Seattle office, typically 1–4 times per year.

Annual base pay: $85,000–$105,000, plus a target commission of 25% of base pay for meeting sales goals and increasing incentives for exceeding goals.

Company

hirify.global is a social enterprise that develops research-based educational programs and essential human skills to promote the safety and well-being of children.

What you will do

• Manage a portfolio of client accounts, identifying risks and opportunities to improve implementation, demonstrate value, and secure renewals and expansions.
• Lead renewal and expansion discussions, including quoting, forecasting, and negotiations.
• Develop and execute territory and account plans aligned with renewal and expansion KPIs.
• Deliver client workshops and strategic presentations while using data to guide account strategy and decision-making.
• Mentor junior client success managers and contribute to team strategy, messaging, and process improvements.
• Collaborate cross-functionally to resolve client challenges, communicate feedback, and influence product and service enhancements.

Requirements

• 5+ years of experience in client success, account management, or a related role.
• Bachelor’s degree.
• Extensive knowledge of relationship building, client enablement, and K–12 education.
• Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
• Strong communication, presentation, analytical, renewal, expansion, and negotiation skills.
• Familiarity with pricing models, contract terms, and value-based selling.

Nice to have

• Experience in a SaaS environment.
• Training or certification in Challenger, SPIN, MEDDICC, or similar sales methodologies.

Culture & Benefits

• Medical, dental, and vision premiums fully covered for employees, with partial dependent coverage.
• Retirement plan with company matching up to 3%.
• $100 monthly flexible work subsidy for phone, internet, office supplies, or commuting costs.
• 16 paid holidays, three weeks of vacation in the first year, and separate sick leave accrual.
• Childcare and dependent expense contributions, FSA, parental and sabbatical leave, wellness reimbursement, development opportunities, disability insurance, and life insurance.