Customer Success Manager (SaaS)

Location: Remote from the United States; home office environment with approximately 15–20% travel, including site visits.

Base compensation: $67,000–$80,000 per year.

Company

hirify.global develops solutions that help pharmacies and health systems deliver patient-centered care and improve medication management.

What you will do

• Manage enterprise pharmacy accounts and drive customer value, retention, renewals, and expansion.
• Lead rollouts and adoption of EnlivenHealth solutions with Operations, Product, Marketing, Training, and other internal teams.
• Build relationships with pharmacy stakeholders from store-level managers through Directors, VPs, and C-suite leaders.
• Monitor adoption, usage trends, customer sentiment, and opportunities for deeper engagement.
• Coordinate internal support, resolve issues, remove roadblocks, and represent the customer in product and roadmap discussions.
• Deliver Quarterly Business Reviews, strategic account reviews, solution demonstrations, and customer presentations.

Requirements

• Associate degree or 3+ years of relevant hirify.global experience.
• At least 3 years of experience in Customer Success, Account Management, Relationship Management, or a similar customer-facing role.
• Experience managing large enterprise customers with complex operating environments.
• Strong communication, organization, attention to detail, and follow-through.
• Ability to build trust, mitigate churn, drive renewals, and communicate technical concepts and solution capabilities.
• Ability to work remotely from the United States and travel approximately 15–20%.

Nice to have

• Bachelor’s degree.
• 5+ years of customer or account relationship management in a SaaS environment.
• 2+ years of retail pharmacy experience, preferably involving patient engagement or communication solutions.
• Basic Salesforce proficiency and experience delivering ROI insights.
• Experience identifying new business opportunities and deepening customer value.

Culture & Benefits

• Cross-functional collaboration with pharmacy leaders and internal teams.
• Focus on customer advocacy, operational excellence, innovation, and continuous development.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, disability coverage, retirement plans with matching, and paid time off.