Client Success Manager (Fintech)

Location: Remote

Company

hirify.global is an international fintech startup combining SaaS with human-in-the-loop services to provide real-time accounting, bookkeeping, and business administration support.

What you will do

• Manage a portfolio of strategic B2B clients with complex business structures throughout the client lifecycle.
• Build long-term relationships with decision-makers and serve as the primary contact for commercial and operational matters.
• Conduct regular account reviews and Quarterly Business Reviews, prepare account plans, and monitor renewals, statutory deadlines, and business milestones.
• Coordinate Accounting, Corporate Secretarial, Tax, Payroll, KYC, Client Support, Product, Operations, and Sales stakeholders.
• Identify risks, opportunities, expansion potential, and renewal opportunities while supporting long-term retention.
• Improve client experience through proactive recommendations, accurate communication, feedback collection, and clear account documentation.

Requirements

• At least 3 years of experience in Key Account Management, Customer Success, Relationship Management, or Client Success.
• Experience managing high-value B2B clients and complex stakeholder relationships.
• Experience coordinating multiple internal teams and driving follow-ups to completion.
• Ability to manage client communications, account documentation, risks, milestones, and operational deliverables.
• Success is measured through CSAT, IQS, NPS, renewal rate, upsells, account health, proactive engagement, and documentation quality.

Nice to have

• Experience in a Corporate Service Provider, accounting, corporate secretarial, tax, or professional services environment.
• Experience supporting SMEs or founder-led businesses.

Culture & Benefits

• Remote working arrangement with an agile model focused on goals and performance.
• Multicultural environment with colleagues across worldwide offices.
• Learning opportunities and mentorship from peers and leaders.
• Office laptop provided.