Customer Success Manager - Spanish (SaaS)

Location: Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers across more than 140 countries.

What you will do

• Manage a defined portfolio of large and strategically important customers.
• Build relationships with stakeholders ranging from support agents to C-level executives and act as the primary customer contact.
• Guide customers through onboarding, adoption, and effective use of the hirify.global platform.
• Analyze product usage data, identify root causes, improve adoption, and reduce churn.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Document activities and forecast opportunities accurately in Salesforce while collaborating with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experience managing customer success portfolios and guiding customers through the customer journey.
• Exceptional consultative communication, listening, influencing, objection-handling, and customer advocacy skills.
• Fluent Spanish and English.
• Analytical mindset with the ability to identify root causes and develop solutions quickly.
• Strong organization, resilience, calmness during issues and escalations, and ability to prioritize across strategic accounts.
• Collaborative approach and comfort working in an evolving, solution-focused environment.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Personal and professional development within a fast-growing company.
• Lunch covered at the office three times per week.
• Corporate benefits platform with partner discounts.
• Access to a training platform for ongoing skills development.
• International and intercultural work environment in central Berlin near Alexanderplatz.
• Visa sponsorship is not available for this position.