Customer Success Manager (Legal AI)

Location: Paris, France; hybrid

Annual salary: €48,000–€58,000

Company

hirify.global builds a data-first legal AI platform for civil-law Europe, using a proprietary base of more than 7 million verified legal sources and serving law firms and in-house legal teams.

What you will do

• Own the French customer portfolio from handover through renewal, prioritizing retention and account growth.
• Run proactive customer success conversations and identify upsell and expansion opportunities.
• Manage onboarding, product expertise, support requests, and customer relationships as the main contact for French customers.
• Gather customer feedback and share insights with Product and Marketing.
• Adapt the Italian customer success playbook to the French market.
• Build dashboards, monitor KPIs, and report on portfolio health and growth.

Requirements

• 2–4 years of experience in Customer Success or account management, ideally in SaaS, technology, or software.
• Commercial mindset with a focus on customer value, retention, and account expansion.
• Experience managing a customer portfolio in a CRM; HubSpot experience is a plus.
• Ability to work hands-on in a fast-moving market, including operational support.
• Native-level French and fluent English are required.

Nice to have

• Experience with legal or professional-services customers.
• Direct sales experience.
• HubSpot experience.

Culture & Benefits

• Three days of fully paid onboarding in person in Milan.
• Company-funded health insurance through Alan at 60%.
• Meal vouchers, Navigo pass reimbursement, and Wellpass sport and wellness support.
• Equity package aligned with long-term company success.
• Erasmus program: one week per year working from offices in Madrid, Barcelona, Milan, Rome, Berlin, or Sofia, with flights and accommodation paid.

Hiring process

• Introductory call with the Talent team.
• Interviews with the Team Manager, CSM Team, and Global Head of Customer Success.
• Practical customer scenario followed by a live call simulation with the Team Manager and French Team.