Field Service Engineer (Medical Devices)

Location: Pomezia, Roma, Italy; customer-site field work with approximately 50% regional travel within Italy and occasional international travel.

Salary: €33,700–€54,395 base pay annually.

Company

Johnson & Johnson MedTech develops healthcare and orthopedic technologies, including digital and robotic-assisted surgical systems.

What you will do

• Install, commission, maintain, and service Capital systems and enabling technologies at customer sites.
• Diagnose and resolve hardware, software, and integrated-system issues to maintain system uptime.
• Provide on-site technical support during surgical cases and clinical use.
• Perform preventive maintenance, upgrades, functional testing, and corrective actions.
• Document service activities and technical issues in service management systems.
• Collaborate with commercial, clinical, and technical teams on product launches, customer training, and complex issue investigations.

Requirements

• Bachelor’s degree in biomedical, electrical, mechanical, mechatronics, or related engineering.
• At least 2 years of relevant field service, technical support, or engineering experience.
• Hands-on troubleshooting experience with hardware, software, and integrated systems in customer-facing environments.
• Ability to work independently in the field and collaborate with cross-functional teams.
• Fluent Italian and professional working proficiency in English required.
• Flexible availability for early mornings, evenings, and weekends aligned with surgical schedules; valid driver’s license required.

Nice to have

• Experience with robotic-assisted surgery systems or advanced digital medical technologies.
• Knowledge of ISO, GMP, MDR/FDA, medical-device quality systems, networking, imaging, or operating-room software platforms.
• Experience working with surgeons, operating-room staff, and hospital biomedical teams.
• Technical or biomedical service certifications.

Culture & Benefits

• Inclusive work environment guided by the Johnson & Johnson Credo.
• Annual bonus based on pay grade, location, and performance, or sales commissions where applicable.
• Vacation, parental, bereavement, caregiver, and volunteer leave.
• Well-being reimbursement and financial, physical, and mental health programs.
• Insurance plans and service anniversary and recognition awards, subject to plan terms and location eligibility.