Head of Deposits & Payments Operations (Banking)

Location: Little Rock, Arkansas, United States

Company

hirify.global is a banking organization providing deposit, payment, lending, digital, and customer service operations.

What you will do

• Lead a large, multidisciplinary deposits and payments operations organization, including leadership development, succession planning, and performance management.
• Oversee deposit and payment processing, debit and credit cards, ATMs, branch cash, vaults, vendors, and processing platforms.
• Own first-line execution of BSA/AML, CIP, KYC, CDD, EDD, transaction monitoring, fraud prevention, disputes, chargebacks, recovery, and customer remediation.
• Lead consumer, private banking, and small-business contact center operations covering deposits, cards, payments, loans, and digital services.
• Partner with business, Technology, Risk, Compliance, and Finance leaders on modernization, automation, vendor integrations, resiliency, disaster recovery, and capacity planning.
• Drive continuous improvement using quality management, data, and automation to reduce cost, risk, and customer friction.

Requirements

• Bachelor’s degree required; an MBA or related advanced degree is preferred.
• 10+ years of progressive experience in deposits, payments, or banking operations.
• 5+ years of senior leadership experience managing multifunction operations teams.
• Experience across deposit and payment processing, fraud operations and disputes, customer onboarding and services, and contact center operations.
• Strong knowledge of banking regulations, operational risk and control frameworks, data-driven performance management, and executive communication.
• Working knowledge of Microsoft Office programs.

Culture & Benefits

• Culture focused on accountability, customer service, and risk ownership.
• Responsibility for maintaining regulatory compliance, operational resiliency, and exam readiness.
• Collaboration across business lines and Technology, Risk, Compliance, and Finance functions.