Account Coordinator, Assignments Team (Vehicle Recovery)

Location: Remote, United States

Salary: $18.00 per hour

Company

hirify.global is a publicly traded technology, data, and innovation company operating a digital marketplace for wholesale used vehicles. PAR North America provides vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services.

What you will do

• Review declined assignments and reassign accounts to recovery vendors or determine conditional exceptions.
• Assign and manage recovery agents, including specialty vehicle assignments.
• Maintain fast and accurate assignment turnaround in a high-volume environment.
• Act as a liaison between clients and recovery vendors within the assigned queue.
• Identify queue issues, facilitate solutions, escalate when needed, and confirm resolution.
• Use internal operating systems, Google applications, third-party vendor platforms, and integration partner systems.

Requirements

• High school diploma or equivalent required; a bachelor’s degree is preferred.
• Previous customer service, recovery, collections, or remarketing experience is preferred.
• Strong organizational and verbal and written communication skills.
• Competent office skills and daily experience with Gmail, Docs, and Sheets.
• Ability to maintain accuracy and productivity while following company policies and procedures.

Culture & Benefits

• Remote full-time position based in the United States.
• Medical, dental, and vision benefits with employer HSA contributions and FSA options.
• Immediately vested 401(k) with company match, paid vacation, personal and sick time, and paid parental leave.
• Employer-paid disability, life insurance, AD&D coverage, and employee assistance program.
• Tuition reimbursement, volunteer service day, internal promotion opportunities, and career development paths.