Client Logistics Coordinator (Logistics)

Location: Monterrey, Nuevo León, Mexico; hybrid after 90 days of training, with 3 days onsite and 2 days remote

Company

hirify.global provides supply chain technology, managed logistics services, data-centric network solutions, and integrated transportation platforms across North America and Mexico.

What you will do

• Learn transportation operations across less-than-truckload, truckload, and intermodal freight.
• Oversee daily operations for customer accounts, including data entry, load planning, shipment tracking, and issue management.
• Schedule appointments, receive and respond to customer requests, and provide timely phone support.
• Manage carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams.
• Investigate and resolve order delays, missed pickups, missed deliveries, and damaged freight.
• Communicate operational updates and use transportation management systems and shortcuts to reduce administrative work.

Requirements

• Must work in the Monterrey, Nuevo León, Mexico hybrid arrangement: Monday through Friday, 8:00 AM to 5:00 PM, with onsite attendance after training.
• Bilingual English and Spanish communication, both written and oral.
• One to two years of business experience in a bilingual environment.
• Strong customer service, communication, listening, problem-solving, multitasking, and prioritization skills.
• Basic reporting skills and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to work in a fast-paced, dynamic environment.

Nice to have

• Previous logistics experience.

Culture & Benefits

• Access to learning and development experts and resources.
• Internal mobility opportunities, employee referral bonus, and Employee Resource Groups.
• Annual fundraising and volunteer events.
• Life insurance and major medical health insurance.
• Mexican employment benefits including Aguinaldo, vacation time, vacation premium, savings plan, and grocery card.
• Monthly cell phone allowance of 800 Mexican pesos, less applicable taxes.