Authorization Coodinator

Location: San Antonio, Texas (Hybrid)

Company

hirify.global is a technology and services company improving access to care through non-emergency medical transportation for Medicare Advantage, Medicaid, and healthcare provider programs across the United States.

What you will do

• Verify, document, request, and secure health plan travel authorizations and pre-approvals.
• Confirm authorization details with medical facilities and approved transportation providers.
• Explain authorizations, providers, denials, and related documentation clearly and compassionately to members and health plans.
• Build and maintain relationships with health plan approval teams, vendors, and internal partners.
• Maintain accurate records in line with compliance requirements and meet productivity and quality standards.
• Adapt to changing travel schedules and unforeseen circumstances while prioritizing member needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in authorization coordination or a similar logistics-focused role.
• At least 1 year of experience in a high-volume inbound call center or customer service environment.
• Strong data entry, multitasking, and high-volume call-handling skills.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM, with strong communication, organization, problem-solving, and decision-making skills.

Nice to have

• Some college coursework or a degree in hospitality, business, or a related field.
• Familiarity with Medicaid NEMT guidelines.

Culture & Benefits

• Support members from diverse populations with empathy, cultural competence, and sensitivity.
• Work independently and collaboratively with health plans, vendors, and internal teams.
• Contribute to improving the patient experience and reducing barriers to medical care.