Operations Customer Service Representative (Logistics)

Location: Monterrey, Mexico; hybrid schedule with 3 days onsite and 2 days remote. Monday through Friday, 8:00 AM–5:00 PM, with flexibility based on coverage and some after-hours and weekend expectations.

Company

hirify.global provides supply chain technology, logistics services, data-centric network solutions, and freight technology across North America and Mexico.

What you will do

• Coordinate carrier operations, daily capacity, status updates, tracking reports, and customer visibility.
• Create loads and tenders, send rate confirmations, and maintain accurate costs, rates, dates, and shipment statuses in the TMS.
• Coordinate carrier, broker, customer, consignee, and internal stakeholder communication to resolve transportation constraints.
• Manage trailer details, border-crossing documentation, warehouse arrivals, delivery appointments, and timely deliveries.
• Analyze KPIs, identify improvement opportunities, implement corrective actions, and support capacity sourcing and carrier optimization.
• Support finance and intercompany teams with discrepancies involving load rates or assigned carriers.

Requirements

• At least 2 years of logistics operations experience, including knowledge of cross-border transportation between Mexico, the United States, and Canada.
• English proficiency of at least 80% required.
• Critical thinking, data analysis, strategic goal-setting, problem-solving, and customer-oriented approach.
• Strong organizational, communication, and time-management skills.
• Ability to work autonomously as a self-starter and collaborate effectively in a dynamic environment.
• High school diploma required; bachelor's degree preferred. Experience with transportation management systems is desirable.

Culture & Benefits

• Access to learning and development experts and resources.
• Internal mobility opportunities, employee referral bonus program, and employee resource groups.
• Annual fundraising and volunteer events.
• Life insurance after 30 days of employment and major medical health insurance.
• Thirty days of Christmas bonus or a prorated first-year percentage, plus vacation beginning at 12 days and additional days according to Mexican law.
• 50% vacation premium, savings plan, food coupons, and a monthly cell phone allowance of 800 Mexican pesos, less applicable taxes.