Customer Service Representative (Behavioral Health)

Location: Remote from a dedicated home office in the contiguous United States; Monday–Friday hours covering all US time zones. A cable broadband or fiber connection with at least 10 Mbps download and 5 Mbps upload is required.

Salary: $17.75–$19 per hour, depending on experience and geographic location, with potential eligibility for an annual bonus plan.

Company

Evernorth Health Services, a division of hirify.global, provides pharmacy, care, benefit, population health, and health coaching solutions.

What you will do

• Schedule behavioral health appointments and conduct patient outreach and confirmation calls.
• Monitor behavioral health email inboxes and respond to customer inquiries of moderate and substantial complexity.
• Complete patient registration paperwork through MyChart and verify registration and insurance information.
• Use Epic to monitor self-scheduled appointments and support electronic health record workflows.
• Contact patients when clinicians are unavailable and coordinate appointment rescheduling.
• Send patient correspondence and collateral materials while supporting additional behavioral health program needs.

Requirements

• High school diploma or equivalent.
• At least one year of medical office experience.
• Strong oral and written communication skills, with clear business English and correct grammar.
• Strong data entry and typing skills, with the ability to use a PC and multiple applications simultaneously.
• Ability to work independently and within a team, interact professionally with customers, and remain seated in a dedicated workspace for the entire shift.
• Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.

Nice to have

• Experience with Epic and MyChart.
• Knowledge of Evernorth systems and Microsoft Outlook.
• Customer-centric focus, initiative, independence, and a willingness to go above and beyond.

Culture & Benefits

• Benefits eligibility begins on the first day of employment.
• Medical, vision, dental, well-being, and behavioral health programs.
• Paid time off, paid holidays, short- and long-term disability, life insurance, and leaves of absence.
• 401(k) with company match, tuition reimbursement, continuing education, and career development.
• Remote work requires a qualifying cable broadband or fiber internet connection.