Junior IT Support (L1)

Location: Thailand; remote work supporting users in Singapore

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through an international team across more than 60 countries.

What you will do

• Provide remote L1 technical support to users in Singapore.
• Handle and resolve incidents through a ticketing system.
• Troubleshoot Microsoft tools and applications.
• Assist with hardware, software, access, and general IT issues.
• Monitor tickets, document resolutions, and escalate complex issues.

Requirements

• 1–2 years of IT support or service desk experience.
• Experience with L1 or first-line IT support and ticketing systems.
• Good knowledge of Microsoft tools and applications.
• Very good English communication skills and Thai language skills.
• Strong customer service, problem-solving, independence, and willingness to learn.

Nice to have

• Experience in the luxury industry.
• Experience supporting users in an international environment.

Culture & Benefits

• International environment with more than 110 nationalities.
• Internal Academy and over 250 training modules.
• Opportunities for professional growth and development.
• Team-building events, afterworks, and CSR initiatives.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, depending on the role.
• Possible case study, technical assessment, role play, or problem-solving test.