Support Specialist - Tier 1 (Remote)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: Remote for candidates residing in Idaho, Illinois, Minnesota, Michigan, Kansas, Kentucky, South Dakota, Utah, or Wisconsin only. Training hours are 8:00 AM–5:00 PM Central Time; core hours after training are 10:00 AM–7:00 PM Central Time, with shifts potentially varying between 7:00 AM and 9:00 PM Central Time.
Starting compensation: $17 per hour plus benefits. Compensation range: $15.63–$20.34 per hour.
Company
provides software, services, peripheral devices, and equipment for customers requiring technical and workflow support.
What you will do
- Respond to inbound and outbound customer calls with technical support and how-to guidance.
- Support software, services, peripheral devices, and equipment through verbal guidance and remote connections.
- Document inquiries, troubleshooting steps, resources, resolution status, and next steps in CRM systems.
- Create and manage support tickets, follow up with customers, and escalate issues through established channels.
- Meet department performance metrics and follow schedules, procedures, and company policies.
- Maintain technical proficiency through continued education and learn new systems and applications.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- At least 1 year of experience with CRM, point-of-sale, or similar software systems and basic troubleshooting.
- At least 2 years of practical experience with Microsoft operating systems and platforms, including Windows, Excel, Outlook, Word, and PowerPoint.
- Strong customer service, written communication, verbal communication, multitasking, documentation, and time-management skills.
- Reliable hardwired internet is required: minimum 10 Mbps download and 3 Mbps upload; satellite and hotspot internet are not supported.
Nice to have
- Associate’s degree.
- Technical certifications.
- Two years of technical experience supporting software, computer hardware, networks, or other technical systems.
Culture & Benefits
- Full-time, permanent remote employment.
- Medical, dental, and vision benefits with an integrated wellness program.
- 401(k) matching, paid time off, holiday pay, and floating holidays.
- Volunteer time off, educational assistance, and paid parental and adoption leave.
- Employee assistance and employee discount programs.
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