Customer Care Specialist I (Linux)

Location: Manila; hybrid work

Company

hirify.global develops technology and solutions that connect content creators with audiences, including products for professional broadcast and media production.

What you will do

• Provide technical support for hirify.global news production solutions, primarily Media Central | Newsroom Management and related products.
• Support professional broadcast customers and resellers through web-based cases and emergency phone requests.
• Analyze customer issues, research solutions, and document troubleshooting findings.
• Serve as the primary customer contact and own issues through to resolution.
• Work within contractual Service Level Agreements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production, or a related field.
• High computer literacy, including knowledge of virtual machines.
• Required knowledge of Red Hat, CentOS, or Ubuntu Linux distributions.
• Required knowledge of computer programming and confidence working with command-line operating systems and applications.
• Strong problem-solving, communication, research, and customer-care skills.

Nice to have

• Knowledge of network architecture, OSI models, cabling, Ethernet, and Internet Protocol.
• Familiarity with Media Central product integrations and broadcast workflows.

Culture & Benefits

• Inclusive environment committed to diversity and equal opportunity.
• Work in a customer-focused organization that values initiative, persistence, and creative problem solving.