Technical Support Specialist

Location: Atlanta, GA 30324; onsite role with a flexible hybrid schedule

Salary: $21.00–$22.00 per hour; compensation is also described as based on experience.

Company

hirify.global provides an integrated technology suite for public safety organizations, including body cameras, in-car video, mobile routers, and digital evidence systems.

What you will do

• Serve as the first point of contact for clients through phone, chat, email, and remote desktop tools.
• Resolve Tier 1 issues involving hirify.global applications, hardware, devices, and accessories.
• Troubleshoot LAN, WAN, Wi-Fi, and other network connectivity issues.
• Document customer interactions, troubleshooting steps, and resolutions in Zendesk.
• Escalate complex cases to Tier 2/3 support with complete technical context.
• Educate users, identify recurring support patterns, and participate in the scheduled on-call rotation.

Requirements

• High school diploma or GED.
• At least 1 year of experience in technical support, help desk, or an IT service environment.
• Customer service or contact center experience.
• Strong verbal and written communication skills, with the ability to explain technical issues clearly.
• Familiarity with Windows, basic PC hardware, and general troubleshooting.
• Availability for evening and weekend work and scheduled on-call rotations.

Nice to have

• Knowledge of LAN, WAN, and Wi-Fi networking concepts.
• Basic Linux and command-line navigation skills.
• Experience with Zendesk or another ticketing system.
• CompTIA Network+ or an equivalent certification.

Culture & Benefits

• Flexible hybrid schedule.
• Medical, dental, vision, and 401(k) benefits with matching under the plan terms.
• 15 PTO days, a floating holiday, and an annual bonus.
• Free chef-inspired lunch Monday through Thursday.
• Tuition reimbursement and career growth opportunities.
• Collaborative, mission-driven work supporting public safety organizations.