Associate, Global Donation Operations

Location: New York, NY, USA; hybrid schedule with two days in the office and three days working from home

Salary: $23.50–$24.50 per hour

Company

hirify.global is an international humanitarian non-governmental organization helping people affected by conflict and disaster in more than 40 countries and 29 U.S. cities.

What you will do

• Batch, scan, process, and deposit daily donations, including checks and credit card gifts.
• Create and maintain accurate donor and donation records, perform data hygiene, and complete data imports and exports.
• Review quality control reports, build fundraising-support reports, and identify opportunities to improve system efficiency.
• Process refunds, chargebacks, matching gifts, and sustainer gift updates in response to donor requests.
• Coordinate with the mail processing vendor and collaborate with Finance, fundraising, Supporter Care, Data & Analytics, and technology teams.
• Maintain department protocols and contribute to special projects.

Requirements

• At least two years of clerical or administrative support experience.
• Strong accuracy, attention to detail, discretion, and ability to handle confidential information.
• Proficiency with Microsoft Word, Excel, and email or internet software.
• Strong organizational, communication, interpersonal, problem-solving, and project management skills.
• Ability to manage high work volume, prioritize tasks, meet strict deadlines, and work collaboratively with colleagues and vendors.

Nice to have

• Experience in fundraising, development operations, advancement services, customer service, or a nonprofit environment.
• Fundraising and CRM management experience, preferably with Salesforce NPSP.
• Experience analyzing and interpreting data and systems.

Culture & Benefits

• Hybrid work environment with three work-from-home days each week.
• Paid sick leave, U.S. holidays, and 20–25 paid time-off days depending on role and tenure.
• Medical, dental, and vision insurance, plus flexible spending accounts.
• 403(b) retirement savings plan with employer matching and employer contributions.
• Disability and life insurance and an Employee Assistance Program for employees and their families.
• Commitment to diversity, inclusion, safeguarding, integrity, service, equality, and accountability.