Customer Success Manager (SaaS)

Location: Madrid, Spain

Company

hirify.global provides a commerce partnership marketing platform that helps brands discover, manage, and scale affiliate, influencer, content publisher, brand ambassador, and customer referral partnerships.

What you will do

• Own client relationships and strategic onboarding for a portfolio of enterprise brands.
• Guide clients toward measurable business outcomes, long-term platform adoption, and improved partner performance.
• Lead business reviews and present data-driven insights on platform ROI and expansion opportunities.
• Collaborate with Sales, Product, and Solutions teams on technical execution, feature adoption, and client satisfaction.
• Identify churn risks and commercial opportunities while supporting renewals and account expansion.
• Represent client needs internally and help establish best practices for the growing Spain-based presence.

Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or consultative client-facing roles.
• Experience in SaaS, digital marketing, or affiliate and partnership industries.
• Fluent Spanish and professional English proficiency required.
• Experience managing enterprise client relationships and presenting strategic data insights to executive stakeholders.
• Proactive, solutions-oriented approach with the ability to manage ambiguity and multiple priorities.
• Strong collaboration skills and interest in helping build a regional team.

Nice to have

• Experience with partnership automation platforms, affiliate networks, or creator marketing tools.
• Experience managing client renewals, commercial negotiations, or account expansion strategies.

Culture & Benefits

• Opportunity to help expand the company’s presence in Spain during a period of market growth.
• Cross-functional collaboration with Sales, Product, Solutions, and Engineering teams.
• Opportunity to influence platform development through client and market feedback.
• High-visibility work with enterprise brands and international stakeholders.