Associate Manager Client Success (AI)

Location: Tokyo, Japan

Company

hirify.global develops an AI-first enterprise planning platform that helps global businesses optimize supply chains, improve decision-making, reduce waste, and capture value leakage.

What you will do

• Develop and strategically manage customer accounts in Japan for post-go-live services.
• Coordinate with regional Customer Success teams and local delivery, sales, and presales teams to support customer accounts.
• Drive sustainable customer revenue through high-quality support and increased product adoption.
• Resolve customer issues, ensure data-load accuracy, validate end-to-end workflows, and maintain solution usability and uptime.
• Monitor service levels and functional SLAs, assign tasks to Customer Success Managers and support consultants, and coordinate issue resolution.
• Partner with R&D on product enhancements and build the local Customer Success organization for Japan.

Requirements

• Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management, or a related field.
• 10 or more years of experience in consulting, professional services, implementation, customer success management, or account management.
• Experience with planning applications such as Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, or Oracle SCM.
• Strong communication skills and business acumen, with the ability to present actionable findings to management.
• Business-level English and native-level Korean are required.
• Ability to collaborate with internal stakeholders and external partners, work autonomously, and perform effectively in a fast-paced environment.

Nice to have

• Integration, ETL, or SSIS experience.

Culture & Benefits

• Competitive salary.
• Complementary PC laptop.
• Flat organization with an entrepreneurial culture.
• International working environment with a strong support and learning network.
• Transparent communication, cross-functional collaboration, volunteering opportunities, social impact initiatives, and cultural celebrations.