Director, Customer Success, EMEA (SaaS)

Location: Remote in Ireland, France, Germany, the Netherlands, Spain, or the United Kingdom

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Define and execute the EMEA customer-success strategy across Customer Success Management & Architecture and Customer Success Engineering.
• Integrate relationship-management and technical-success organizations with clear roles, handoffs, escalation paths, and customer-success plans.
• Drive onboarding, adoption, customer health, measurable business outcomes, expansion readiness, and renewal support.
• Build scalable programs such as webinars, hands-on labs, office hours, adoption plays, and executive engagements.
• Establish operating cadences for forecasting, risk management, capacity planning, performance reviews, and customer-health reporting.
• Recruit, coach, develop, and retain leaders and practitioners across a distributed EMEA organization while partnering with Sales, Renewals, Professional Services, Product, Engineering, Support, Marketing, and Operations.

Requirements

• Significant leadership experience in Customer Success, Customer Experience, Technical Account Management, or a related post-sales function within enterprise SaaS or subscription software.
• Experience leading both customer-facing relationship teams and technical customer-facing teams through managers and senior managers.
• Track record of improving adoption, measurable outcomes, retention, and expansion in complex enterprise accounts.
• Strong expertise in customer-lifecycle management, success planning, health and risk management, adoption metrics, forecasting, capacity planning, KPI design, and data quality.
• Experience influencing Sales, Renewal Management, Professional Services, Product, Engineering, Support, and Operations.
• Experience with DevSecOps, software development lifecycles, developer platforms, AI or platform adoption, and systems such as Gainsight and Salesforce.

Nice to have

• Experience designing dedicated, pooled, digital, or programmatic customer-success coverage models.
• Experience building scaled enablement programs, technical communities, or pooled specialist models.
• Experience operating in a high-growth, global, all-remote company.

Culture & Benefits

• All-remote work model with a high-trust, inclusive, and accountable culture.
• Health, financial, and well-being benefits.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and development fund and team member resource groups.