Senior Customer Success Manager (SaaS)

Location: Remote from the United Kingdom

Company

hirify.global provides SaaS solutions for technology value optimization, helping organizations manage technology spend, compliance, risk, cloud environments, and IT assets.

What you will do

• Own strategic enterprise customer accounts across the full customer lifecycle.
• Help customers realize measurable value, renew contracts, and become references.
• Drive product adoption, value conversations, stakeholder relationships, and customer escalations.
• Identify churn risks and develop mitigation strategies.
• Identify expansion opportunities for sales through upsell and cross-sell initiatives.
• Lead cross-functional continuous-improvement projects and maintain a Customer Success enablement and development plan.

Requirements

• Bilingual French and English proficiency required.
• Experience in customer success, consulting, software asset management, or a software vendor or partner environment.
• Knowledge of areas such as IT asset management, software license optimization, enterprise application portals, cloud platforms, IT service management, cybersecurity, or application lifecycle management.
• Experience building strong customer relationships and growing strategic accounts.
• Strong executive communication, negotiation, persuasion, conflict-resolution, and diplomacy skills.
• Experience with Salesforce, Gainsight, project management, and budget ownership.

Culture & Benefits

• Remote work arrangement for the United Kingdom.
• Opportunity to support enterprise customers using technology optimization solutions across cloud and on-premises environments.
• Work within a diverse, equitable, and inclusive organization.
• hirify.global is an equal opportunity employer and supports workplace accommodations.