Customer Success Manager (Cybersecurity)

Location: Poland - Home Office

Company

hirify.global provides cloud-native cybersecurity solutions that help global businesses and governments adopt Zero Trust and protect sensitive data and intellectual property.

What you will do

• Build trusted relationships with customers and understand their goals for using hirify.global cybersecurity solutions.
• Drive customer adoption, value realization, satisfaction, and renewal readiness.
• Coordinate hirify.global resources to address customer challenges and provide recommendations and best practices.
• Conduct regular business reviews and monitor product utilization and customer health scores.
• Share customer feedback with Sales, Product Management, Professional Services, and Technical Support.
• Identify expansion opportunities, reference customers, case studies, and product improvement priorities.

Requirements

• 4–6+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
• Technical domain knowledge in networking, cybersecurity, ITSM, AI, or similar areas.
• Ability to communicate effectively with customers, senior management, and internal cross-functional teams.
• Strong service orientation, task management, issue ownership, process discipline, creativity, attention to detail, and a proactive mindset.
• Knowledge of network security, networking principles, HTTP, Active Directory, MSSQL, enterprise applications, Linux, Windows, and information security concepts is valuable.
• Applicants must have the right to work in Poland.

Culture & Benefits

• Work from a home office in Poland.
• Collaborate across Sales, Product Management, Professional Services, and Technical Support.
• Support an inclusive and diverse workplace with equal employment opportunities.
• Reasonable accommodations are available for qualified applicants with disabilities.