Customer Care Representative-Associate (f/m)

Location: Katowice, Poland; hybrid schedule with 2 days in the office and 3 days working remotely after onboarding and induction.

Company

hirify.global is a global express transportation and logistics company serving more than 220 countries and territories.

What you will do

• Act as the point of contact for customers in Europe through dedicated chat support.
• Provide accurate information and guidance about hirify.global services, tools, processes, and procedures.
• Advise customers on customs clearance processes across multiple countries.
• Resolve service-related issues and deliver complete, reliable customer support.
• Identify opportunities to grow business with customers and collaborate with internal hirify.global teams.
• Work according to European country calendars and rotational shifts.

Requirements

• Excellent written and spoken English at B2 level.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.
• Computer literacy and the ability to navigate multiple screens and systems.
• Confidence, empathy, friendliness, and a positive customer-focused attitude.
• Flexibility to work Polish bank holidays and rotational 8-hour shifts between 6:30 a.m. and 8:00 p.m.

Culture & Benefits

• Stable employment with a contract of employment from the beginning.
• Hybrid work combining office and home-based work after onboarding.
• Modern office environment, initial training, and on-the-job learning.
• Medical care including dental coverage, life insurance, Multisport/myBenefit and Sodexo benefits.
• Learning resources, online language courses, tuition assistance, and career development opportunities.
• Employee assistance support, reduced-rate shipping, and referral rewards.