Senior Client Service Representative (Financial Services)

Location: Kraków, Poland. Hybrid model with 3 days per week in the office, or 2 days for a parent of a child up to 4 years old.

Company

hirify.global is a global financial services firm providing investor services, specialist expertise, technology solutions, and client management.

What you will do

• Act as a key point of contact for assigned custody clients and provide timely, accurate responses to inquiries.
• Manage client cases end-to-end, build relationships, and participate in client meetings.
• Resolve complex issues through structured problem-solving, identifying root causes, risks, and blockers.
• Coordinate with internal stakeholders and escalate issues with clear recommendations.
• Prioritize multiple tasks based on client impact, urgency, and operational risk.
• Maintain compliance with controls, procedures, and documentation standards while contributing to process improvements and team initiatives.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years of custody or financial services experience; knowledge of custody products such as corporate actions, equities, fixed income, and derivatives is preferred.
• Client-facing experience with the ability to provide clear and timely responses.
• Fluent English required.
• Strong communication, organization, prioritization, and attention-to-detail skills.
• Ability to work under pressure, operate independently in uncertain situations, use relevant systems, and collaborate across teams.

Culture & Benefits

• Hybrid work model with office attendance in Kraków.
• Private medical care and life insurance.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Professional training and qualification support.
• Employee Assistance Program, Wellbeing Program, and online Social Fund benefits platform.
• Social, sports, integration, and onboarding programs.