Equipment Services EMEA Customer Service Specialist

Location: Krakow, Poland; fully on-site

Company

hirify.global, a Danaher operating company, develops solutions for life sciences, diagnostics, biotechnology, vaccines, medicines, and cell and gene therapies.

What you will do

• Coordinate communication throughout equipment service processes with regional service managers, field service engineers, service sales, finance, sales, customers, and commercial partners.
• Open service requests and dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate service contracts in internal systems.
• Respond promptly and professionally to internal and external customer queries while building strong relationships.
• Collaborate with the team to maintain and improve service quality in line with service levels and standard operating procedures.

Requirements

• Fluent written and spoken English.
• Proficiency in Polish and an additional European language.
• Previous client or customer service experience, including logistical planning.
• Proficiency in Microsoft Office.
• Experience working with different systems.

Nice to have

• German language skills.

Culture & Benefits

• Work within the EMEA Equipment Services Team.
• Contribute to solutions supporting life sciences, diagnostics, biotechnology, and human health.
• Use Danaher’s continuous improvement system to improve service processes and quality.
• Work in a culture focused on belonging, collaboration, customers, and patients.