Junior Client Service Agent

Location: Remote in Europe; candidates must be based in Poland. The first four weeks run from 8:00 am to 4:00 pm for training, followed by shifts from 8:00 am to 4:00 pm or 3:00 pm to 11:00 pm. Availability of at least 120 hours per month is required, including weekends and bank holidays.

Contract period: 19 October 2026 to 29 January 2027, with a possible extension depending on business needs.

Company

hirify.global creates and sells metal posters through an art-focused ecommerce business.

What you will do

• Resolve customer requests and respond to questions.
• Process complaints and returns.
• Provide information about products.
• Deliver a consistently high standard of customer service.

Requirements

• English at B2 level or higher, written and spoken.
• Polish at B2 level or higher.
• Good communication and organizational skills.
• Strong attention to detail and accuracy.
• Polite, tactful, helpful, and collaborative approach.
• Proficiency with MS Office or Google Suite, plus a reliable high-speed internet connection suitable for video calls.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Fully remote work with flexible hours.
• Private health plan and life insurance.
• Choice of sports cards and paid vacation of 20 or 26 days.
• Courses, conferences, work equipment, and a choice between a MacBook and Lenovo laptop.
• Team events, charity activities, office gatherings, employee production tours, and annual retreats.
• Access to the Warsaw office and its library, plus a free metal poster.

Hiring process

• Initial screening call.
• Language test.
• One interview.