Customer Success Manager (Voice AI)

Location: Tel Aviv, Israel

Company

hirify.global develops AI-powered voice technology for Hollywood studios, streaming services, and global media companies, including Voice AI solutions, enterprise APIs, voice agents, and real-time multilingual broadcasting.

What you will do

• Own the end-to-end customer journey from onboarding and adoption through retention, renewal, and expansion.
• Build relationships with global enterprise customers and ensure they continuously realize value from Voice AI solutions.
• Drive customer retention and growth by identifying renewal, upsell, and expansion opportunities.
• Define and track customer success goals, key metrics, risks, and opportunities across assigned accounts.
• Work with Product, Engineering, and commercial teams to represent customer needs and drive successful outcomes.
• Present new features, gather feedback, and increase product adoption across customers in different time zones and cultures.

Requirements

• At least 2 years of experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.
• Experience working in a start-up environment with a SaaS product.
• Proven experience with customer retention, renewals, upselling, and expansion.
• Strong technical background, including familiarity with coding and technical concepts.
• Experience with CRM platforms and AI tools, including prompting.
• Excellent communication, organization, and prioritization skills.

Culture & Benefits

• Hands-on ownership in a start-up environment.
• Direct collaboration with Product and Engineering.
• Exposure to cutting-edge Voice AI technology and strategic enterprise customers.
• Opportunity to influence customer growth, product direction, and the overall customer experience.