Onboarding Manager SMB (SaaS)

Location: Hybrid role in the Tel Aviv District, Israel. Work days are Sunday to Thursday during standard business hours.

Company

hirify.global provides a SaaS platform that helps deskless teams manage operations, communication, scheduling, training, and tasks.

What you will do

• Manage the end-to-end onboarding process for SMB customers, from kickoff through activation.
• Deliver tailored training and help customers configure and implement the platform for their business needs.
• Guide customers toward quick wins, strong usage habits, adoption, retention, and satisfaction.
• Identify at-risk customers and create proactive churn-mitigation strategies.
• Represent customer needs internally while collaborating with Product, Development, and Customer Success.
• Optimize onboarding processes for greater efficiency, scalability, and customer experience.

Requirements

• Fluent English, spoken and written, is required.
• Fluent Hebrew, spoken and written, is required for working with Israeli customers.
• At least 1 year of experience in SaaS onboarding, implementation, or customer-facing roles.
• Strong presentation and training skills, both remotely and in person.
• Technical aptitude and the ability to quickly learn and explain software solutions.
• Strong organization skills and the ability to manage multiple onboarding projects simultaneously.

Nice to have

• Experience working with SMB clients across different regions, including Israel.

Culture & Benefits

• Ongoing training and development to strengthen professional skills.
• Work in a dynamic, fast-paced startup environment.
• Supportive, caring, and encouraging workplace culture.
• Regular team events, including weekly happy hours and holiday parties.
• Opportunity to contribute to tools used by deskless businesses worldwide.