Sales Support Administrator - Cavendish Online

Location: Bristol Harbourside, United Kingdom; hybrid working with at least two days per week or 40% of working time at an office site

Salary: £26,200–£27,530 per year

Company

hirify.global includes Cavendish Online, an award-winning protection broker serving customers seeking insurance and financial protection.

What you will do

• Manage protection applications from referral through acceptance and policy start.
• Keep customers informed by telephone and email throughout the application process.
• Liaise with insurers, GP surgeries, healthcare providers, consultants, advisers, and other medical professionals.
• Prioritise urgent cases and support consultants and advisers in delivering strong customer outcomes.
• Maintain accurate customer records and case updates in CRM systems.
• Develop knowledge of protection products, processes, and industry developments.

Requirements

• Experience in customer service, administration, operations support, or case management.
• Strong organisation skills and the ability to prioritise work and meet deadlines, SLAs, or performance targets.
• Excellent written and verbal communication skills, including confidence using telephone and email.
• Strong attention to detail when handling customer information and records.
• Positive, proactive approach with a willingness to learn and develop.

Nice to have

• Experience in financial services, banking, insurance, mortgages, protection, or financial advice.
• Experience with CRM, case management, customer database systems, or Microsoft Excel.
• Knowledge of protection products, regulated environments, or protection application processes.
• Experience liaising with insurers, healthcare providers, or other third-party organisations.

Culture & Benefits

• Collaborative environment with opportunities to develop skills and knowledge of protection products.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 22 days of holiday plus bank holidays, wellbeing initiatives, and generous parental leave.
• Workplace adjustments are available for disabilities, long-term health conditions, and neurodivergence.

Hiring process

• The advertisement may close before the stated deadline if a high number of applications is received.
• Reasonable adjustments are available throughout the recruitment process.