Installation Coordinator - Graduate (Telematics)

Location: Crewe, England, United Kingdom; office-based, Monday–Friday, 8:30am–5:00pm

Company

hirify.global provides sustainable mobility, connectivity, telematics, and technology solutions for businesses.

What you will do

• Handle customer calls and emails about telematics device installations in line with service-level agreements.
• Manage service desk tickets and installation queries from customers, engineers, and internal departments.
• Coordinate installation bookings with third-party engineering teams and confirm installation dates with customers.
• Update customer account information in tickets and CRM systems.
• Monitor risks to SLA performance, escalate issues, and maintain timely communication with internal and external stakeholders.
• Discuss relevant hirify.global products and refer customers to other divisions where appropriate.

Requirements

• Minimum 2:1 degree in any subject.
• Excellent written and verbal communication skills.
• Strong organisation, time management, and ability to work under pressure.
• Proactive, adaptable, and able to work efficiently in a fast-paced environment.
• Ability to build effective relationships and collaborate with teams to meet customer and business needs.
• Experience using Microsoft Office, including Teams, Word, and Excel.

Culture & Benefits

• Friendly, inclusive culture focused on innovation, agility, and continuous improvement.
• Support for LGBTQ+ inclusion, cultural diversity, women’s empowerment, mental health, neurodiversity, and disability inclusion.
• Female health, pregnancy loss, fertility treatment, and endometriosis support policies.
• Mental Health First Aiders and community charity and volunteering initiatives.
• Give as you earn payroll giving and match funding.