Customer Service Representative UK & IE

Location: UK, Birmingham; on-site

Company

hirify.global creates running footwear, apparel, accessories, and experiences focused on helping people feel more alive through movement.

What you will do

• Lead field support efforts across specialty running and non-specialty retail accounts in the assigned territory.
• Support product launches, in-store merchandising, sell-through programs, and grassroots marketing initiatives.
• Educate retailers, consumers, and key contacts about Brooks technology and product leadership through seminars and clinics.
• Monitor competitor activity and communicate territory opportunities, challenges, and successes to Sales and Marketing.
• Provide feedback and performance analysis through ForceManager CRM.
• Represent Brooks at running events and expos, handling setup, branding, product trials, consumer interaction, and breakdown.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent education and experience.
• At least 1 year of retail experience; athletic specialty retail is preferred.
• Strong verbal, written, presentation, interpersonal, planning, organization, and execution skills.
• Basic knowledge of retail mathematics, inventory management, merchandising, and retail selling.
• Knowledge of performance athletic footwear, apparel, accessories, related technologies, and basic injury prevention.
• Extensive travel, weekend and extended-hours availability, and a valid driver’s license with a good driving record are required.

Nice to have

• Two or more years of Marketing or Sales experience in the sports industry.
• Understanding of the local running community, including events, clubs, coaches, and specialty retailers.
• Passion for sports activities and the ability to empathize with runners.

Culture & Benefits

• Work in a collaborative, creative, and innovative brand environment.
• Support Brooks values including Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving.
• Participate in running events, expos, product clinics, and grassroots community programs.