Regional Service Manager (South)

Location: Leicester, England, United Kingdom; field service operations across the south of the UK

Company

hirify.global provides precision instruments and services for laboratory, process analytics, industrial, product inspection, and retailing applications.

What you will do

• Lead, coach, and develop a team of Service Technicians.
• Execute service strategies and continuous improvement initiatives to improve operational performance.
• Monitor service metrics and identify opportunities to increase efficiency and effectiveness.
• Manage regional resource planning, scheduling, staffing, workload allocation, budgets, and operational expenditure.
• Collaborate with cross-functional teams to ensure effective service delivery and customer support.
• Maintain compliance with health and safety regulations, company policies, and operational procedures.

Requirements

• Experience leading field service, technical, engineering, or operational service teams.
• Strong leadership skills, including coaching, motivation, and team development.
• Experience managing customer relationships and stakeholders.
• Strong analytical, problem-solving, decision-making, communication, and collaboration skills.
• Understanding of health and safety regulations and compliance requirements.
• Proficiency in Microsoft Office and experience with SAP CRM, Salesforce, or similar service management systems.

Culture & Benefits

• 25 days of annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to five additional leave days.
• BUPA healthcare and an Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Inclusive culture with team-building and charity events.
• Learning and career progression opportunities.