Customer Success (SaaS)

Location: Hybrid in The Hague, Zuid-Holland, Netherlands; willingness to travel to clients is required when it supports a deal.

Salary: €4,500–€6,500 gross per month, plus a performance-based bonus.

Company

hirify.global develops workforce management software used by millions of employees and by bakery, hotel, retail, and other enterprise customers in more than 20 countries.

What you will do

• Renew and expand contracts with existing enterprise clients, including moving customers to higher packages.
• Identify and pursue upsell opportunities across the full enterprise client base.
• Reduce churn and improve customer satisfaction by addressing risks before they affect renewals.
• Own the full commercial deal cycle, from opportunity identification through signature.
• Prepare for and lead customer meetings, including face-to-face client visits when useful for advancing a deal.

Requirements

• 5+ years of experience in account management, customer success, or B2B sales.
• Proven experience growing or renewing contracts with enterprise-level clients.
• Commercial mindset; experience in new business or hunting is also suitable.
• Ability to manage changing priorities and work without a fixed client portfolio.
• Proactive, independent, and ownership-oriented approach.
• Fluent Dutch and good English are required.

Nice to have

• Experience in SaaS or another technology-driven environment.
• Knowledge of workforce management.
• Additional language skills.

Culture & Benefits

• Fast-paced environment with short communication lines, limited unnecessary meetings, and a focus on ownership and clear communication.
• Company car for business and private use.
• Personal development budget.
• 25 vacation days plus a day off on your birthday, with the option to buy or sell vacation days.
• Company pension plan, 8% holiday allowance, travel allowance, and work-from-home compensation.
• In-house lunch, gym membership, chair massages, and company events and trips.

Hiring process

• No cover letter is required; applicants answer several questions during the application.
• Recruiters and job agencies should not contact the company.