Customer Success Manager (U.S. Defense and Intelligence)

Location: Arlington, Virginia, United States; hybrid work requiring attendance at the D.C. office three days per week

Salary: $83,040–$103,760 USD annual base salary, plus potential short-term and long-term incentives; commission eligible.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and provides satellite imagery, data processing, and cloud-based geospatial software.

What you will do

• Build and maintain relationships with U.S. Defense and Intelligence customers.
• Onboard, train, and support customers using hirify.global’s platforms, imagery, data, and solutions.
• Advise customers on remote sensing, geospatial applications, product updates, and mission-specific solutions.
• Drive product adoption, expansion opportunities, and renewals in collaboration with Account Executives.
• Capture customer requirements and communicate needs and impacts to leadership and product teams.
• Collaborate with Sales, Product, Support, and Professional Services to deliver effective customer outcomes.

Requirements

• 4+ years of experience in Customer Success, account management, or a related field.
• Bachelor’s degree in a relevant field.
• Experience collaborating with the U.S. Department of Defense and/or Intelligence Community.
• Proficiency in remote sensing, GIS, or geospatial imagery products and their applications in DoD and Intelligence contexts.
• Technical experience with remote sensing platforms and geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent.
• Strong communication, problem-solving, prioritization, independent working, and customer-requirement management skills; willingness to travel as required.

Nice to have

• Active or obtainable and maintainable TS/SCI clearance.
• Experience supporting U.S. GEOINT missions.
• Technical affinity with APIs.
• Python scripting experience.

Culture & Benefits

• Medical, dental, and vision plans, with a Health Savings Account and company contribution.
• Paid time off, holidays, company-wide days off, and 16 weeks of paid parental leave.
• Wellness and Employee Assistance Programs.
• Home office, phone, internet, and commuter reimbursements where applicable.
• Tuition reimbursement, LinkedIn Learning access, equity, and paid volunteering time off.
• Inclusive workplace focused on belonging and equal employment opportunity.

Hiring process

• Selected interviews may be recorded and transcribed using an AI notetaker with candidate consent; candidates may opt out.
• Use of AI tools is prohibited during live interviews and assessments unless explicitly permitted.