Customer Success Manager II, Commercial Markets (Geospatial)

Location: Hybrid role based in the San Francisco or Washington DC office, with attendance required three days per week. Willingness to travel and availability for US calls are required.

Salary: $121,840–$152,320 USD annual base salary for San Francisco; US national range of $105,040–$131,280 USD. Commission, bonus, and equity may also apply.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite imagery through a cloud-based geospatial data platform.

What you will do

• Manage and expand customer relationships across commercial markets, including agriculture and mapping.
• Own gross and net retention metrics and maintain long-term customer health.
• Partner with Account Executives on commercial strategies, account insights, renewals, and expansion opportunities.
• Create success plans and QBRs that demonstrate the business impact and ROI of hirify.global solutions.
• Coordinate cross-functional teams through critical account milestones and customer situations.
• Build stakeholder relationships and help internal customer champions advocate for the partnership.

Requirements

• 6+ years of experience in Customer Success, Account Management, or another strategic customer-facing role.
• Bachelor’s degree in a relevant field.
• Working knowledge of remote sensing, GIS, or geospatial imagery products.
• Strong commercial business acumen, situational awareness, and ability to adapt communication for executives and technical teams.
• Excellent verbal and written English communication skills.
• Ability to work from the San Francisco or Washington DC office three days per week, support US calls, and travel as needed.

Nice to have

• Experience in agriculture, AgTech, insurance, or large-scale farming.
• Experience with Salesforce, Gainsight, Zendesk, or other CRM and Customer Success tools.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management initiatives.

Culture & Benefits

• Medical, dental, and vision plans, with an HSA contribution.
• Paid time off, holidays, company-wide days off, and 16 weeks of paid parental leave.
• Wellness and employee assistance programs.
• Home office, phone, internet, tuition, learning, commuter, and volunteering benefits.
• Equity and potential short- and long-term incentives.

Hiring process

• Selected interviews may be recorded with candidate consent using an AI notetaking tool.
• Candidates may use AI tools to prepare, but AI use is prohibited during live interviews and assessments unless explicitly permitted.