Customer Success Manager II (Geospatial Solutions)

Location: Brazil, remote. If located near a hirify.global office, work from that office 3 days per week is expected. Travel is required as needed.

Company

hirify.global designs, builds, and operates a large constellation of imaging satellites and delivers satellite data through a cloud-based platform for commercial, environmental, and humanitarian applications.

What you will do

• Build trusted relationships with strategic customers and help agencies achieve their goals using satellite imagery and geospatial solutions.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities and partner with Sales to grow long-term customer value.
• Represent customer needs internally and provide feedback that influences product development and roadmap priorities.
• Collaborate with Sales, Product, Marketing, Support, and Engineering on use cases, success stories, and public-sector engagement strategies.
• Provide proactive account planning around renewals, budget cycles, and legislative timelines.

Requirements

• 6–8 years of experience in Customer Success, Account Management, or related roles.
• Understanding of public-sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to audiences ranging from analysts to government executives.
• Strong cross-functional collaboration and organizational skills, with the ability to manage multiple accounts and priorities.
• Fluent Portuguese and English.
• Based in Brazil; willingness to travel as needed.

Nice to have

• Experience working directly with federal, state, or municipal government agencies.
• Knowledge of climate adaptation, land-use planning, infrastructure resilience, or emergency response.
• Experience with ArcGIS, QGIS, or Google Earth Engine.
• Experience with data-sharing agreements or government contract mechanisms.
• Fluency in Spanish.

Culture & Benefits

• Paid time off, including vacation, holidays, and company-wide days off.
• Supplemental medical and dental coverage.
• Employee wellness program.
• Home office, phone, and internet reimbursements.
• Tuition reimbursement and access to LinkedIn Learning.
• Paid volunteering time off; the role is eligible for commission.

Hiring process

• Select interviews may be recorded with candidate consent for transcription and summarization.
• Candidates may opt out of AI interview note-taking, and AI tools are prohibited during live interviews and assessments unless explicitly permitted.