4 дня назад
Technical Support Specialist (Italian)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Specialist (Italian) (IT Support/SaaS): Providing customer support through calls and email for an endpoint management and remote access platform with an accent on Windows troubleshooting, issue ownership, and cross-functional resolution. Focus on diagnosing complex product issues, creating technical knowledge resources, delivering partner training, and improving resolution cycle time.
Location: Hybrid, Berlin, Germany
Company
provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.
What you will do
- Prioritize and resolve customer calls and email support tickets with accurate, timely follow-up.
- Own customer issues and troubleshoot product and technology problems.
- Collaborate with Engineering, Customer Success, QA, Product Management, and other departments to resolve critical issues and improve future releases.
- Create and deliver product and technology training for internal and external partner teams.
- Document resolutions and workarounds in knowledge base articles and share them with partner teams.
- Work a set Monday-to-Friday schedule during office hours.
Requirements
- Fluent Italian and English, with excellent oral and written communication skills.
- At least 2 years of experience in customer service or technical support.
- Bachelor’s degree in Computer Science or equivalent work experience.
- Strong Windows troubleshooting skills, including Windows Registry and services; working knowledge of macOS and general understanding of Linux are required or beneficial.
- Understanding of a virtualization platform and basic networking.
- Ability to prioritize based on customer impact, work with limited supervision, adapt to new technologies, and collaborate effectively.
Nice to have
- Experience with macOS, Linux, Zendesk, RMM software, or virtualization platforms.
- Knowledge of Polish, German, Dutch, Spanish, or French.
Culture & Benefits
- Hybrid office options supporting work-life balance.
- Professional development through a training platform and growth opportunities.
- Lunch covered three times per week at the Berlin office.
- Corporate benefits and discounts through the company benefits platform.
- International and intercultural working environment in an office near Alexanderplatz.
- Visa sponsorship is not available for this position.
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