5 дней назад
Customer Operations Engineer 24/7 (f/m/d) (Cloud)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Operations Engineer 24/7 (Cloud): Supporting enterprise customers by diagnosing cloud infrastructure incidents, restoring services, and improving platform stability with an accent on Linux, networking, Kubernetes, storage, monitoring, and automation. Focus on analyzing complex workloads, performing root cause analysis, building scripts and tooling, and responding to infrastructure anomalies across 24/7 shifts.
Location: Berlin, Germany; hybrid working model with 24/7 shift rotation
Company
provides cloud infrastructure, cloud services, hosting, and digitalization solutions to small and medium-sized businesses and enterprise customers across Europe and North America.
What you will do
- Act as a technical advisor and operations engineer for enterprise customers in complex, multi-layered environments.
- Analyze customer workloads, debug incidents, perform root cause analysis, and deliver lasting resolutions or workarounds.
- Automate recurring tasks and operational problems using scripts, tooling, and AI-assisted solutions.
- Monitor cloud infrastructure proactively and respond to anomalies and service-impacting events.
- Collaborate with Development and Sales teams to improve service quality and platform stability.
- Operate in security-sensitive environments under strict compliance and regulatory requirements.
Requirements
- Several years of experience operating cloud infrastructure, Linux, networking, virtualization with QEMU/KVM, Kubernetes, storage systems, and web APIs.
- Strong network debugging skills across LAN, WAN, VPN, DNS, and DHCP, plus knowledge of S3 and file, object, and block storage.
- Experience with Prometheus, Grafana, OpsGenie, Bash, Python, Ansible, Terraform, Git, Jira, and Confluence or similar tools.
- Hands-on troubleshooting using logs, traces, and metrics, with a strong customer-first mindset.
- Fluency in German and English is required.
- Willingness to undergo extended security vetting (SÜ2) and participate in scheduled 24/7 shift rotation.
Nice to have
- Experience using AI tools for scripting and software development.
Culture & Benefits
- Open structures, flat hierarchies, and a collaborative working culture.
- Modern office space with good transport connections.
- Subsidized canteen and free drinks at some locations.
- Employee discounts, events, workshops, and health courses.
- Training and professional development opportunities.
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