Technical Support Specialist (IoT)

Location: Hybrid role requiring proximity to a hirify.global location in Berlin or Aachen, Germany, Lisbon, Portugal, or Ferrara, Italy. Flexible schedules may include days, evenings, nights, weekends, and holidays in a 24/7/365 operation.

Company

hirify.global develops IoT and connected transportation solutions that use vehicle data, web-based analytics, machine learning, and an open marketplace to help businesses manage fleets, improve safety, and reduce fuel consumption.

What you will do

• Support customers, partners, sales representatives, and internal teams by phone, chat, and email.
• Diagnose and resolve hardware, software, connectivity, installation, device, and network communication issues.
• Provide technical expertise on database setup, user management, rules, reporting, portal configuration, navigation, and product implementation.
• Coordinate device and accessory returns or exchanges with internal departments.
• Deliver product and service training to resellers and customers, resolve complaints, and escalate severe issues.
• Protect customer data and support global strategic initiatives.

Requirements

• 1–3 years of experience in customer support and technical troubleshooting.
• Post-secondary diploma or degree in Engineering, Computer Science, or a related field.
• Working knowledge of SQL, Python, C#, JavaScript, and data warehouses such as Google BigQuery.
• Expert Excel skills, including pivot tables and reports, plus technical competence with Google Suite for business.
• Clear written and verbal communication in English and German is required.
• Professional-level French communication is required for regional technical inquiries.

Culture & Benefits

• Flexible hybrid working model with support for in-person and virtual work.
• Remote work requires a reliable internet connection with at least 50 Mbps download and 10 Mbps upload speeds.
• Cloud-based applications, collaboration tools, and asynchronous working support virtual work.
• Work-life balance, online social events, chat rooms, and team gatherings.
• Inclusive workplace with accessibility accommodations and a focus on diversity.