Technical Support Specialist - Polish

Location: Hybrid role based in Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access for customers worldwide.

What you will do

• Prioritize and respond to customer support calls, emails, tickets, and follow-up requests.
• Take ownership of customer issues and provide accurate troubleshooting and resolutions.
• Collaborate with Engineering, Customer Success, QA, Product Management, and other departments on critical product issues.
• Create and deliver product or technology training for internal and external partner teams.
• Document issues, resolutions, and workarounds in knowledge base materials.
• Work a fixed Monday-to-Friday schedule during office hours.

Requirements

• Fluent Polish and English, with excellent written and verbal communication skills.
• At least 2 years of experience in customer service or technical support.
• Bachelor’s degree in Computer Science or equivalent work experience.
• Strong Windows troubleshooting skills, including Windows Registry and services.
• Working knowledge of macOS and general understanding of Linux distributions.
• Understanding of virtualization platforms and basic networking.

Nice to have

• Experience with Zendesk, RMM software, or Linux troubleshooting.
• Additional Italian, German, Dutch, Spanish, or French language skills.

Culture & Benefits

• Hybrid office options in central Berlin near Alexanderplatz.
• Lunch provided at the office three times per week.
• Corporate benefits platform with partner discounts.
• Access to a professional training platform.
• International, intercultural, and collaborative work environment.
• Visa sponsorship is not available for this position.